Deleting your data

If you connected a Meta ad account so Zaply could show your ad spend, disconnecting removes all of it:

1. 1Sign in to Zaply and open Meta Ads in the sidebar.
2. 2Press Disconnect on the ad account card.

That single action immediately and permanently deletes:

• The access token Facebook issued to us, and your ad account id.
• Every cached spend figure we had pulled from your ad account.
• Every cached ad name and creative thumbnail.

We never stored your Facebook profile, friends, posts, photos or messages — the permission we request is ads_read, which is read-only access to advertising performance and nothing else.

You can also remove the connection from Facebook, which revokes the token regardless of what we do:

1. 1Go to Facebook Settings → Business Integrations.
2. 2Find zaply in the list.
3. 3Choose Remove.

Doing this alone stops us being able to read anything further. To also clear what was already cached, use Disconnect in Zaply as above, or email us and we will clear it for you.

Deleting a store removes its products, landing pages, orders, delivery settings and every connected credential, including any Meta connection. Open Settings and use the delete option at the bottom of the page.

This cannot be undone, and orders are business records — export anything you still need first.

If you placed an order on a store built with Zaply, that order belongs to the merchant who runs the store, and they decide what happens to it. Contact them first. If you cannot reach them, write to us with the store name and the phone number you ordered with, and we will pass the request on or act on it directly.

If you would rather we handled it, email haydaaymen@gmail.com from the address on your account, saying what you want deleted. We aim to confirm within 30 days.

What we hold and why is set out in the privacy policy.